Cleaners In Sydney Pty Ltd (“we”, “us”, “our”) is committed to protecting your personal information. This Privacy Policy explains what we collect, why we collect it, and how we handle it in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
1. What we collect
We collect information you give us directly (name, email, phone, suburb, payment details), information generated automatically (IP address, device info, pages you visit), and job-specific information (booking details, messages between customer and cleaner, review text and ratings).
2. How we use it
Primarily, to run the marketplace: match you with cleaners or customers, process payments, verify identity, resolve disputes, and communicate about your bookings. We also use aggregated, de-identified data to improve the platform (e.g. “how long does a typical quote take?”).
3. Who we share it with
Only when required to run the marketplace: your booked cleaner sees your name and address; payment processors (Stripe) see your payment details; verification partners see ABN and police check data. We never sell your data. We never share it for third-party marketing.
4. Your rights
You can request access to your data, correct inaccuracies, or ask us to delete it (subject to legal retention requirements like tax records). Email info@cleanersinsydney.com.au and we'll respond within 14 days.
5. Data security
We use industry-standard security: HTTPS everywhere, encrypted databases, PCI-DSS certified payment processing, two-factor authentication available on every account, regular penetration tests. No system is perfectly secure — but we do everything reasonably possible.
6. Cookies
We use essential cookies (to keep you logged in) and analytics cookies (to understand what's working on the site). You can disable non-essential cookies in your browser at any time.
7. Changes to this policy
If we make material changes, we'll email registered users and post a notice on the homepage. Your continued use of the site after the changes means you accept the updated policy.
8. Contact us
Questions about privacy? Email info@cleanersinsydney.com.au or post to: Cleaners In Sydney Pty Ltd, Level 3, 10 Spring Street, Sydney NSW 2000, Australia.
This Privacy Policy is a template provided for reference. Please have it reviewed by a qualified Australian privacy lawyer before relying on it for compliance.