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Privacy Policy

Last updated: 20 October 2026.

Cleaners in Sydney (“we”, “us”) runs cleanersinsydney.com.au, a free website that connects customers with independent cleaners in Sydney. It is operated by the administrators of the Cleaners in Sydney Facebook group, based in Sydney, NSW. We handle personal information in line with the Australian Privacy Principles. Contact: info@cleanersinsydney.com.au.

What we collect

  • Customers: name, mobile, email, suburb, job details (service, timing, property size, extras, description) and any photos you upload.
  • Cleaners: name, business name, ABN, mobile, email, password (stored encrypted), services, suburbs covered, profile text and photos, offers, insurance certificate and expiry date if provided, and optional Facebook or Google profile links.
  • Police check and Working With Children Check (optional, cleaners only): if you choose to upload a National Police Check or enter a WWCC number, we use it only to check it and show the matching badge. A police check can contain sensitive information, so we only collect it with your consent — you give that consent by uploading it. You can ask us to delete it at any time; the badge is then removed.
  • Reviews: the reviewer’s name, email address, rating and review text. Reviews are public with the reviewer’s first name and suburb; the email address is used only to confirm the review and is never published.
  • Reports, contact messages and hiring ads: what you write, and your email if you give it.
  • Technical: IP address, basic usage data and a login cookie for signed-in users, used to run the site, prevent spam and keep it secure.

How we use and share it

  • Job leads: when you post a job, we share your name, mobile, email and job details with up to 5 cleaners who cover your suburb (or the one cleaner you chose), so they can contact you with a price. You agree to this when you tick the consent box. A job posted on your behalf from our Facebook group is shared only as a link to the original post — we don’t copy names or contact details from the group.
  • Public jobs list: we show recent jobs on the site with only the service, suburb, property size and when it was posted — never your name, contact details or description.
  • Cleaner details: cleaner profiles (name, business name, services, suburbs, photos, badges, offers, reviews) are public. A cleaner’s phone number is shown only to customers whose job was sent to that cleaner, or who received a quote from them. ABNs are used for verification with the Australian Business Register and are not published.
  • Checks: we check ABNs with the Australian Business Register, and may confirm a cleaner is a member of our Facebook group.
  • Emails: we send service emails — job confirmations, leads, quotes, review requests and, for cleaners, an optional weekly summary you can turn off. We do not send marketing for other businesses and we never sell your information.

Storage, retention and overseas providers

Information is stored on servers in Australia operated by our hosting provider, and emails are sent through that provider. If we use website analytics or anti-spam services (such as Google Analytics or Cloudflare), they may process technical data such as IP addresses overseas. We keep information while it’s needed to run the service and meet legal obligations. Cleaners can see a customer’s contact details in their dashboard for 7 days after a lead.

Access, correction and deletion

Cleaners can update their own profile at any time from the dashboard. Anyone can ask us to access, correct or delete their information by emailing info@cleanersinsydney.com.au. We’ll respond within 30 days.

Complaints

If you have a privacy concern, email us first and we’ll respond within 30 days. If you’re not satisfied, you can contact the Office of the Australian Information Commissioner (oaic.gov.au).